Your privacy and the protection of your personal information are of utmost importance to us. This policy explains how we collect, use, and safeguard your data.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact our team if you have any questions about how we handle your personal information.
Call (877) 762-3793When you contact us for Borrower Defense services, we collect the following personal information:
We automatically collect certain information when you visit our website:
We use your personal information to evaluate your case, prepare and submit Borrower Defense applications, communicate with federal agencies on your behalf, and provide ongoing legal representation.
We use your contact information to provide updates on your case, respond to your inquiries, send important notices about your application status, and deliver requested information about our services.
We analyze usage patterns to improve our website functionality, enhance user experience, develop better resources for clients, and ensure our services meet client needs effectively.
We may use your information to comply with legal obligations, respond to lawful requests from authorities, protect our rights and property, and ensure compliance with applicable laws and regulations.
We do not sell, rent, or trade your personal information to third parties for marketing purposes. Your information is shared only in the specific circumstances outlined below.
We share your information with the U.S. Department of Education and other relevant federal agencies as necessary to process your Borrower Defense application and represent your interests.
We may share information with trusted third-party service providers who assist us in operating our business, such as secure document storage services, communication platforms, and case management systems. These providers are contractually obligated to protect your information.
We may disclose your information when required by law, court order, or other legal process, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
We implement industry-standard security measures to protect your sensitive information from unauthorized access, disclosure, alteration, or destruction.
All data transmission and storage uses SSL/TLS encryption. Your information is encrypted both in transit and at rest using industry-standard protocols.
Access to your personal information is restricted to authorized personnel who need it to provide services. All access is logged and monitored.
Your documents and data are stored on secure servers with regular backups, firewalls, and intrusion detection systems.
We regularly update our security measures and conduct security audits to ensure your information remains protected against emerging threats.
You have several rights regarding your personal information. Contact us to exercise any of these rights.
While we respect your privacy rights, some information may need to be retained for legal or regulatory purposes, including ongoing Borrower Defense cases and attorney-client privilege requirements.
We work with trusted third-party service providers to deliver our services effectively. These partnerships are governed by strict privacy and security agreements.
We use secure email and messaging platforms to communicate with clients and manage case correspondence.
Secure document storage and management systems for case files and client documentation.
Website analytics to understand user behavior and improve our services.
Secure payment processing services for client fees and transactions.
If you have any questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how we handle your information, please contact us immediately.
We will respond to privacy-related inquiries within 30 days. For urgent privacy concerns, please call us directly at (877) 762-3793 for immediate assistance.